RETURNS & REFUNDS POLICY

ARTPEOPLESHOP’S PROMISE

The Artpeopleshop team is committed to helping you own amazing affordable art that you love so we want you to be entirely happy with your order.

We offer every customer a 14 day no risk money back guarantee on your order and we will arrange the collection of any artwork you purchase from us at no cost to you.

IF YOUR PRINT IS DAMAGED AND YOU WANT A REPLACEMENT

Artpeopleshop works hard with its partners to ensure that every print is sent to you in perfect condition but occasionally we know that things can get lost or damaged.

We ask every customer to inspect their artwork on arrival to check for any flaws in the print or frame so please keep all of the original packaging and authenticity certificates until you are happy that you are going to keep the print. We cannot accept prints back unless they are in their original packaging.

In the unlikely event that there is a problem, please email photos of the damage to info@artpeopleshop.com quoting your order number and using the subject line ‘Damaged Print’ and state whether you are seeking a replacement or a refund.

We will arrange a courier to pick up your re-packaged print and will then email you with the details of when the pick-up will occur.

Please print out the returns label from the email we send to you and hand it to your courier or affix it to the side of your package. Note that our courier will make one attempt to pick up your package, after which it will be your responsibility and cost to return the package to the address that we provide in the email.

If you have requested a refund, we will credit your original payment mechanism within 3 days of confirmation of receiving your returned print.

Alternatively, if you have requested a replacement then we will ship you your new print as soon as we have confirmed receipt of the original print. Transit times will be the same as detailed in your original order.

Please note that the majority of our prints are limited editions and their stock is restricted in number. Whilst we do everything we can to issue you with a replacement, occasionally the print edition will have run out. In this situation, we can offer you a full refund or store credit note so that you can choose another piece of art.

REFUNDS

If your decide that your print is not for you for any reason, then simply email us at info@artpeopleshop.com with your order number stating that you would like to return your print for a full refund and we will arrange for a courier to pick up your order at no cost to you.

Please print out the returns label from the email we send to you and hand it to your courier or affix to the side of your package. Note that our courier will make one attempt to pick up your package, after which it will be your responsibility and cost to return the package to the address that we provide in the email.

We cannot accept prints back unless they are in their original packaging.

If you have requested a refund, we will credit your original payment mechanism within 3 days of confirmation of receiving your returned print.

QUESTIONS/ANYTHING ELSE

We would love to hear from you with your feedback (good or bad!) so do feel free to email us at info@artpeopleshop.com or ring our helpline number and you can talk to someone human.

Thank you

The Artpeopleshop Team

Delivery Information

Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We’re continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
Domestic:

*Priority Mail – when selecting Priority Mail, it is our least expensive, most economical choice for shipping. USPS will generate an estimated 1, 2 or 3 business day delivery based on your location/origin and distance from the shipper (Black Swan Scent). The delivery date quoted by USPS is not a guaranteed date, rather an average estimated time of arrival. ** Priority Mail Express – The Priority Mail Express option is a guaranteed date of arrival. (some restrictions apply, see www.usps.com for details)

 International:

express mail

*Orders can take anywhere from 5-15 business days, depending on what shipping option you select. Please note that the First Class USPS Shipping option is the least expensive, most economical option, and will take up to 15 business days. In addition, please allow several business days for your package to clear customs. (Please visit your local customs/post office for details)

 

Priority Mail Express®

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OVERNIGHT GUARANTEE1

Delivering 7 days a week, this is our fastest domestic service for time-sensitive letters, documents, or merchandise. Guaranteed overnight scheduled delivery to most locations2, including PO Boxes, or your money back1. From $13.09 online.

 

 

Priority Mail®

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1-3 BUSINESS DAYS

Get more for your money with fast domestic service in 1, 2, or 3 business days3based on where your package starts and where it’s being sent. A variety of Flat Rate options eliminate the need to weigh items up to 70 lbs. From $5.05 online.

 

 

Disclaimers

  1. Exceptions apply. For details, visit the
  2. Scheduled delivery date depends on origin, destination, and drop-off time. Some restrictions apply. For additional information, visit the
  3. In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.
  4. The timeliness of service to or from destinations outside the contiguous U.S. may be affected by the limited availability of transportation.